FAQs

You can click on any link to get a fast answer to your question. You can also scroll down to read through all the questions.

Navigating the Site

How can I find what I'm looking for?

What happens if I can't find what I'm looking for?

Do you send printed catalogs?

How come an item I saw on your site last week isn't there anymore?


Ordering

How do I place an order?

What are my payment options?

Are online transactions secure?

What is the currency used for your prices?

What is your pricing and discount policy?

Will I receive an order confirmation email?

How do I change or cancel an order?


Shipping & Fulfillment

What are your shipping methods and costs?

Do I automatically receive free shipping at $65?

How long does it take to receive my order?

Do you accept rush orders?

Do you ship internationally?


Returns & Exchanges

What is your refund policy?

Why do you charge a restocking fee to return dollhouse kits?

What happens if my package arrives damaged?

What happens if my package is refused or undelivered?

Who pays for the shipping to return an unwanted item?


Special Services

Do you offer gift wrapping?

Do you offer wholesale pricing?

Do you have an online affiliate program?


Security & Privacy

What is your privacy policy?

How do you use my personal information?


About Little Shop of Miniatures

Where are you located?

Do you accept customer testimonials?

Do you accept general feedback?

What associations do you belong to?

How can I find what I'm looking for?

There are several ways to find just the product you want. The first is to click either "Miniatures" or "Dollhouse Kits" on the top of our main page. From there, you can then click the category of product you are interested in. You can then further narrow things down by clicking the category boxes on the left side of the page.

Another way to find what you're looking for is to use our search function. You can access it by clicking the little magnifying glass on the top right of any page on our website. From there, just enter in the product name before hitting the "enter" button.

What happens if I can't find what I'm looking for?

We suggest two courses of action. The first is to check the spelling of the term you entered in the search bar. If you find it's spelled correctly, you might try a similar term for what you searched. (For instance, "painting" instead of "artwork.")

If you still have no luck, you can reach out to us and request a product. We work with several vendors, and each one has a tens of thousands of items in their inventory. We currently carry the most popular items, so there's a good chance we can locate just the product you want. Simply reach out to us via the Contact Us page to request a product.

Do you send printed catalogs?

We've found that an online store is the best way to offer customers like you the most extensive and current products. For this reason, we do not offer a printed catalog.

How come an item I saw on your site last week isn't there anymore?

Our inventory is constantly being updated, and it's possible we ran out of that item. Many--but not all--times we are able to replenish a specific item. Other times, our supplier is permanently out of stock or the item was discontinued. We are constantly trying to offer more than one version of an item if possible, so definitely try to search the name of the item you wanted in our search bar. If you still can't find what you want, Contact Us--we're happy to reach out to our supplier on your behalf!

How do I place an order?

Good news--it's easy! Simply click product you would like to purchase, then click on the "Add to Cart" button. (You also have the option of ordering more than one of any product by changing the number in the "Quantity" box.) You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the "Check Out" button to complete your purchase--from there, you will be asked for your shipping and payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for the ultimate protection of private and financial information. 

If you're not ready to check out, simply click "Continue Shopping." You can always click the little bag icon on the top right hand corner of the page when you're ready to check out.

What are my payment options?

We accept VISA, Mastercard, American Express, Discover, JCB, Amazon Pay, Apple Pay, and PayPal. Sorry, but we do not accept personal checks or money orders. 

Are online transactions secure?

Little Shop of Miniatures, LLC, assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification and have meet the Level 1 Payment Card Industry Data Security Standard (PCI DSS). The Payment Card Industry Data Security Standard (PCI DSS) was adopted by the Payment Card Industry Council in 2005 with the aim of protecting card holder data used during online payments. It is backed by American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa (source). We use strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records.

What is the currency used for your prices?

All prices are listed in U.S. dollars.

What is your pricing and discount policy?

Our prices are extremely competitive with those of other retailers in the industry. In fact, we regularly review our prices against competitors' prices so you can feel confident knowing your getting great products at a great price. Additionally, we offer free shipping on every order $65 and more. That's one of the lowest free shipping threshold of any online dollhouse and miniatures store. For extra savings, make sure to join our mailing list--we'll alert you to special sales and discounts when you do!

Will I receive an order confirmation email?

Yes, you will receive an email notification soon after you place your order.

How do I change or cancel an order?

You may change or cancel your order as long as the order has not been processed and shipped by contacting us through our Contact Us page or by calling (814) 746-2059.

What are your shipping methods and costs?

We use both UPS and USPS to ship products. All orders that total at least $65 before any applicable sales tax and after any promotional discounts ship for free. For orders that total less than $65, there is a $7.95 flat shipping fee. We also offer Two Business Day Shipping for $29.95 for most products; additional charges apply for Two Business Day Shipping for select dollhouse kits. For more information about shipping, please visit our Shipping page.

Do I automatically receive free shipping at $65?

Yes! There is no need to enter a code, because all orders that are at least $65 before any applicable sales tax and after any promotional discounts ship for free.

How long does it receive my order?

Unless the order is placed on a weekend or a holiday, we typically ship out orders the same if they are placed before 4 p.m. EST.  Depending on where you live, you can expect your package to arrive in 2 to 5 business days.

Do you accept rush orders?

If you require your order sooner, please contact us and we will try to accommodate you. In many cases, we can expedite your order.

Do you ship internationally?

We apologize, but at this time we do not ship internationally.

What is your refund policy?

At Little Shop of Miniatures, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 25 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in their original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions. A 20% restocking fee applies to all returned dollhouse kits. For more information about our return policy, please visit our Return Policy page.

Why do you charge a restocking fee to return dollhouse kits?

The main reason why we charge a 20% restocking fee for returned dollhouse kits is because we do not warehouse and ship our dollhouse kits. Instead, our vendor does that for us, and they charge us a 20% restocking fee. We decided to have our vendor handle our warehousing and shipping because shipping a dollhouse kit--which can often weigh in excess of 50 pounds--to us before we ship it to you would add exponentially to the cost of each kit you ordered. Picking, packing, and shipping a kit is a much more involved process than shipping out miniatures, which is why we encourage you to carefully consider your dollhouse kit purchase. We include lots of details and photos about each kit on our site so you have confidence making a purchase. Also remember you can always contact us if you have any questions about a dollhouse kit or anything else!

What happens if my package arrives damaged?

Please know that we take  every effort to ensure that your order will arrive safely. Because issues can happen during transit, we recommend you thoroughly check your package upon receipt for any damage. Any visual carton damage or breakage must be noted on the delivery receipt as "Damaged Packages" before signing. We recommend making all claims directly with the carrier. We also recommend doing so ASAP since failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim. Then Contact Us so we can make sure all damaged articles are replaced in an expedient manner. 

What happens if my package is refused or undelivered?

Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/or pay additional shipping costs to re-ship the order.

Who pays for the shipping to return an unwanted item?

The customer is responsible for covering the shipping charges to return an unwanted item unless it was damaged in transit.

Do you offer gift wrapping?

No, we do not offer gift wrapping.

Do you offer wholesale pricing?

No, we do not offer wholesale pricing.

Do you have an online affiliate program?

We do not have an affiliate program at this time.

What is your privacy policy?

We have a very thorough privacy policy, which you can read on our Privacy Policy page.

How do you use my personal information?

At no time do we ever provide your account contact or payment information to any third party vendor, associate, or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our Privacy Policy. We may from time to time update this policy. We will post any changes to our policy on our Privacy Policy page so that you are always aware of what information we collect and how we use it.

Where are you located?

We are based out of beautiful Erie, Pennsylvania. It's in the northwest portion of the Keystone State and is among the snowiest (and sometimes the snowiest!) cities in America. It's where our founder was born and raised--she decided to move back to start the business in Erie after attending school and working in New York City for several years. While Erie is our home base, we do use warehouses in other states for logistical and cost-saving reasons. All of our warehouses are carefully vetted to make sure they mail everything with the same white glove treatment we would.

Do you accept customer testimonials?

Yes, gladly! Feel free to send us a testimonial through the Contact Us page. Please note that by submitting a testimonial, you are giving Little Shop of Miniatures, LLC, the right to use it in online and print marketing materials.

Do you accept general feedback?

Definitely, we are always looking for ways to serve you better. Feel free to send any feedback about our website, products, or anything else to us through our Contact Us page.

What associations do you belong to?

We are very active in the dollhouse and miniatures industry and are a member of the Cottage Industry Miniaturists Trade Association Inc. (CIMTA). 

 

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